The New York Times Bestseller
This is the pioneering book on the most important topic in business circles today: reengineering - the radical re-design of a company's processes, organisation and culture to achieve a quantum leap in performance.
This book shows how some of the worlds premier corporations are re-engineering to save hundreds of millions of dollars a year, achieve unprecedented levels of customer satisfaction and speed up and make more flexible all aspects of their operations.
"Reengineering is new, and it has to be done." Peter F. Drucker
"This book is outstanding and important piece of work and easily readable. The payoff is dramatic improvement in cost, quality and customer satisfaction." Robert E. Allen, CEO, AT&T
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Overview of Book is from the book cover.