The Number 1 New York Times Bestseller
The Number 1 Wall Street Journal Bestseller
Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company
Focus on company culture as the number 1 priority
Apply research from the science of happiness to running a business
Seeks to change the world
Oh, and make money too...
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth,
Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical. Tim Ferriss, #1 New York Times bestselling author of The 4-Hour Workweek
Tony is a wise guy. Sincerely. He's one of the wisest and most thoughtful business leaders of the modern age. Chip Conley, Founder and CEO of Joie de Vivre Hospitality
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Overview of Book is from the book cover.